Social media giants such as Facebook, Youtube and Twitter are relying on Artificial Intelligence, due to the coronavirus. In the current situation, most employes can not attend to work. So most tasks that required employes, such as content moderation is due to continue on artificial intelligence.
The networks admit that there will be some mistakes in contrast to manual content moderation, but they say that they still need to remove harmful content. Especially when considering the current situation on coronavirus, lots of false medical information spread across social media.
Google, which owns youtube says that appeals could take longer than usual to respond due to new measures.
“This means automated systems will start removing some content without human review, As we do this, users and creators may see increased video removals, including some videos that may not violate policies. Our workforce precautions will also result in delayed appeal reviews.” Says Youtube.
However, Twitter announced that no accounts suspended by the automated system will be permanently banned without human review.
“sometimes lack the context that our teams bring, and this may result in us making mistakes”. Says Twitter. So no accounts will be banned without human intervention.
Social media networks have content review employees all around the world. Now, most countries have said that employes should work from home. But it seems, evolving content review operation to remote working is a complicated thing.
Facebook has sent all their content reviewers home until further notice. They will be paid as usual.
“With fewer people available for human review we’ll continue to prioritise imminent harm and increase our reliance on proactive detections in other areas,” said Facebook on a blogpost.